Utility Modernization Is Key to Avoiding Death Spiral
- Sep 13, 2019 5:44 pm GMT
Utilities are in the unique position of wanting customers to use less of their services so they can cut costs (and therefore rates) and have the resources to continue operating during peak demand times. Yet, utilities also need customers’ business to keep their doors open. As utilities seek to find the right balance in how they operate between these two opposing needs, they may begin to experience what’s known as the Utility Death Spiral. While it may sound a bit over-dramatic, the Death Spiral is something utilities take seriously. In a recent Black & Veatch survey, 71 percent of utilities saw it as a real possibility under certain conditions.
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