
Utility Management Group
Senior decision-makers come together to connect around strategies and business trends affecting utilities.
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US utilities have billions in unpaid customer balances. What should they do?
With all the change associated with technology, changing load profiles of electricity demand, skyrocketing fuel costs, climate change policy impacts, I believe the challenge addressed in this article presents the highest likelihood of impacting the utility industry for generations to come.
In a significant way.
There are no easy answers.
Traditionally, we viewed electricity as a commodity. A commodity necessary to survive in our personal and professional lives.
How can we be fair and compassionate and yet not create moral hazards ?
The solution to this question will require courage and the highest form of leadership in addition to various stakeholders working together to agree to a solution.
What do you think?
US utilities have billions in unpaid customer balances. What should they do?
The day of reckoning will inevitably come when regulators will have to determine who pays for unpaid balances: the delinquent customer, other customers, utility shareholders, taxpayers, NGOs, or having a shared responsibility.
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