This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Paul Korzeniowski's picture
B2B Content producer Self-employed

Paul is a seasoned (basically old) freelance B2B content producer. Through the years, he has written more than 10,000 items (blogs, news stories, white papers, case studies, press releases and...

  • Member since 2011
  • 1,440 items added with 490,218 views
  • May 21, 2020

The pandemic wreaked economic havoc, with businesses shutting down and tens of millions of workers becoming unemployed. In response, energy companies halted service disconnections for nonpayment, waived late payment fees, offered flexible payment plans, and rolled out new  programs, according to West Monroe Partners. One challenge is identifying those in need, so they take advantage of the special services. One option is the Urban Hardship Index, which relies on six US Census Bureau data points to identify such customers. What is your company doing to help low-income customers? What other tools are available?  

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