Maintaining Utility Reliability and Customer Service in a Health Crisis
image credit: Burns & McDonnell
- May 1, 2020 9:24 pm GMTMay 1, 2020 4:26 pm GMT
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The COVID-19 health pandemic has dramatically changed the world around us as large portions of the economic and social activities have shut down or been curtailed. Some services people typically take for granted are absent.
Luckily, the supply of reliable electric power to our homes and business is not one of them.
Expectations for utilities have not changed. Safe, reliable power is still needed and vital to our well-being. If equipment fails or a storm comes through, customers still expect speedy restoration of service. If a new house is built, people still expect the power to be connected. There is no concession in terms of the reliability of the system and access to service that customers expect.