Skip to content
  • EC Webcasts
  • Power Perspectives™
  • Special Issues
  • PowerSessions™
  • Sponsors
  • Home
  • Community
    • Q&A
    • Posts
    • Members
    • Experts
  • Groups
    • The Power Industry Network™

      Utility Business Network
      EnergyBiz® Network
      • Utility Professionals
      • Utility Management 
      • Customer Care 
      • HR & Recruitment
      • Resource Management
      Generation Network
      Generation Network
      • Generation Professionals
      • Clean Power Group
      Energy Management Network
      Energy Management Network
      • Load Management
      • Energy Efficiency
      Intelligent Utility Network
      Intelligent Utility® Network
      • Digital Utility
      • Mobile Workforce
      Grid Network
      Grid Network
      • Grid Professionals
      • Transmission Professionals
      Energy & Sustainability Network
      Energy & Sustainability
      Network
      • The Energy Collective
      • Oil & Gas Professionals
      • Clean Energy Business Network
      • Enel Foundation
  • Topics
  • Jobs
  • News
  • Calendar
  • Resources
    • Podcasts
    • Case Studies
    • White Papers
    • Recorded Webinars
  • Subscribe
  • More
    • Subscribe
  • ×
  • Create new content
    • Sign In
    • Apply for Membership
Part of EnergyBiz® Network »

Utility Management Group

Senior decision-makers come together to connect around strategies and business trends affecting utilities.

Join
  • Home
  • Posts
  • Q&A
  • Calendar
  • News
  • Members
  • Experts
  • Sponsors
Author Profile
Paul Korzeniowski's picture
Paul Korzeniowski
B2B Content producer Self-employed
Follow
Contact

About me

Paul is a seasoned (basically old) freelance B2B content producer. Through the years, he has written more than 10,000 items (blogs, news stories, white papers, case studies, press releases and...

  • Member since 2011
  • 1,123 items added with 364,518 views

Top Members

Rafael Herzberg

Consultant energy affairs

Self employed

Daniel Ohlendorf

Program Leader

*a major utility*

Llewellyn King

Executive Producer

White House Media, LLC

WARNING: SIGN-IN

You need to be a member of Energy Central to access some features and content. Please sign-in or register to continue.

Shared Link

  • Share
  • Sign in to Vote Like (1)
  • Comment
  • Dec 2, 2020 11:31 am GMTDec 1, 2020 2:23 pm GMT
  • 95 views

Improve the Customer Experience During these Challenging Times

Learn five ways to stay focused on customers during uncertain times, either in a downturn or heading into recovery.

Read More
Source: www.gartner.com

Maintaining strong connections to customers is as important now during these uncertain times as ever before. To be effective, utilities need to reduce the burden they place on their employees, solicit more feedback, and make constant. small changes, according to Gartner Inc. What advice do you have for utilities now trying to maintain and tighten connections to their customers?

  • report
  • customer-experience-&-management

Discussions

Spell checking: Press the CTRL or COMMAND key then click on the underlined misspelled word.

Sign in to Participate

No discussions yet. Start a discussion below.

Paul Korzeniowski's picture

Thank Paul for the Post!

Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.

Sign in to Vote Like this post
Follow
More posts from this member
  • Pandemic Drives Increases in Cloud Investments
  • Collaboration System Trade-offs Become Clearer
  • US Smart Meter Penetration Reaches the 50% Range
  • Standards for Commercial Building IoT Networking Take Hold

Get Published - Build a Following

The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.

If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.

Start a Post »                 Learn more about posting on Energy Central »

Your access to Member Features is limited.

Sign InApply for membership
  • Share a link

Group Sponsors


Become a sponsor
Related Content
How can we deliver energy and cost savings with a quick payback to help customers with already stressed finances?
Xcel Energy looks to avoid Colorado wildfires — and PG&E's fate — and wants customers to pay for it
CON EDISON CAN ‘CONNECT’ CUSTOMERS WITH SOLAR ENERGY AND SAVINGS
3 Ways Utilities Can Shape the ‘New Normal’ in 2021

Recent Comments

Matt Chester
Matt commented on ...
Can SPACs Accelerate the Move Towards a Carbon Free Economy?
According to data from research firm Dealogic, U.S – listed SPACs raised $82 billion in 2020, almost six times greater than their total for the previ
Randy Long
Randy commented on ...
What Everybody Ought to Know to Insure Energy Risks Cost-Effectively in 2021?
Excellent post Rauf! I'd like to add something from a California perspective.
Audra Drazga
Audra commented on ...
2021 Rate Hikes and Sticker Shock
Interesting timing for this topic as Biden is proposing that we invest in renewables.  At the same time, many cannot pay their bills.  So how do...
Matt Chester
Matt commented on ...
Florida Public Service Commission holds rule development workshop on conservation and speakers urged major changes
Presenters stated that Florida is one of the worst states on conservation. 

Sponsors & Partners

Guidehouse
AESP
EnergyCentralJobs
Esri
Energy Central
Bentley Systems, Inc.
PLMA (Peak Load Management Alliance)
Smart Electric Power Alliance (SEPA)
Franklin Energy

Energy Central
Our Mission
Our mission at Energy Central is to help global power industry professionals work better. Our Power Industry Network™ platform is built to help our members connect with each other, share their knowledge & experience and advance their careers in the industry. Membership is open to professionals working at utilities and organizations supporting the industry.

Energy Central

  • Membership
  • Community Standards
  • Participate!
  • Privacy Policy
  • Terms of Service
  • About Us
  • Advertise with Us

Get Social

  • Twitter
  • LinkedIn
  • Facebook

Stay Connected

  • Subscribe
  • Follow via RSS
  • Contact Us