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How are regulators looking at Customer Service metrics as part of larger rate case filings. [Post PowerSession Q&A]

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  • Jun 15, 2021 2:00 pm GMT
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Asked by: - Strategic Account Manager, Salesforce

How are regulators looking at Customer Service metrics as part of larger rate case filings. We are starting to see Performance Based Rate metrics with some PUC's but it seems this is still a ways off.

This question was posed during a recent Energy Central PowerSession: What Regulated Utilities Can Learn from Retailers

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