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How are regulators looking at Customer Service metrics as part of larger rate case filings. [Post PowerSession Q&A]

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  • Jun 15, 2021

Asked by: - Strategic Account Manager, Salesforce

How are regulators looking at Customer Service metrics as part of larger rate case filings. We are starting to see Performance Based Rate metrics with some PUC's but it seems this is still a ways off.

This question was posed during a recent Energy Central PowerSession: What Regulated Utilities Can Learn from Retailers

The PowerSession was so lively and packed with great information that the panelists were not able to address all the questions live, so we thought we would bring the question into the community. By posting the question in the community, anyone can follow the Q&A and or even participate.


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