Employee Engagement via Digital Transformation
- May 28, 2020 10:55 pm GMT
This item is part of the Special Issue - 2020-05 - Customer Care, click here for more
Utilities have always been required to balance customer needs and pricing with operational requirements, revenue requirements, and legislative mandates. These often-competing forces challenge utility leaders to consistently look for opportunities for greater efficiencies, reduced expenses, and enhanced revenue streams.
Today, utilities are meeting these challenges by taking advantage of digital technology opportunities allowing them to update and transform their infrastructure, their operations, and their business models.
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