Who is the Utility Customer? The challenges in hitting the moving target
- Jul 27, 2021 9:16 pm GMT
This item is part of the Special Issue - 2021-07 - Utility Customer Care, click here for more
Today, utilities have more information about their customers then they have ever had. The advent of smart meters and the growing penetration of smart devices and connected distributed energy resources (DERs) have provided a wealth of data that has the potential to put utilities in a position to provide better serviced based on deeper, more granular insights about their customers. Examples of this include the installation of over 107 million smart meters in the US alone, as reported by the Institute for Electric Innovation, and Strategy Analytics reporting that smart thermostats have been installed in one in three US homes.
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