Utility Customer Participation, Key to Reaching 2022 Utility Goals
- Jan 25, 2022 10:54 am GMT
This item is part of the Special Issue - 2022-01 - Power Industry 2022 Trends & Predictions, click here for more
As a utility industry researcher and strategist with a passion for helping utility companies evolve, one of my favorite times of the year is when smart folks publish predictions for the year ahead. There is a lot to be learned from these opinion pieces, especially as utilities face never-seen-before transformation challenges.
I enjoy throwing my own “big bets” into the proverbial hat. As executive director of the Utility 2030 Collaborative, my role is to provide problem and solution-based information to the people I’ve committed to helping—utility company decision-makers and solution providers focused on advancing utility customer-centricity. They are being required to participate in the energy transition, manage the growing threat of extreme weather events, and protect customer satisfaction all while maintaining safety, reliability, resiliency, and security, without increasing the cost-to-serve. It’s a lot to manage.
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