This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

WARNING: SIGN-IN

You need to be a member of Energy Central to access some features and content. Please or register to continue.

Post

KUA Launches New Online Customer Portal

image credit: Kissimmee Utility Authority

Customers of Kissimmee Utility Authority are now able to more easily access their accounts through a newly developed, mobile-friendly account management portal, launched by the utility on March 20.

The portal, my.kua.com, gives customers the ability to complete some of the most common functions associated with their accounts, from viewing and paying bills and reviewing past consumption to setting up high usage alert notifications to help them stay within budget. Customers can also use the portal to report outages, view an outage map, and start, stop and transfer electric service.

The portal keeps customer security and privacy at the forefront, with end-to-end encryption as well as user authentication and time-outs to ensure that only authorized users obtain access, which means both customer and utility information remain protected and secure.

The portal is accessible from all desktop, laptop, tablet and mobile devices.

“This portal offers valuable features to help customers save energy, lower their bills, and budget better than ever before,” said Jef Gray, KUA’s vice president of information technology. “Plus, if you have multiple KUA accounts, you can use a single login to view all your information in one place.”

A video tutorial on how to navigate the portal can be found on the utility’s YouTube channel at https://youtu.be/J3lQRXzDYFI.

Chris Gent, APR, CPRC's picture

Thank Chris for the Post!

Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.

Discussions

Matt Chester's picture
Matt Chester on Mar 25, 2020 9:16 pm GMT

Great to see that mobile accessibility is included here-- really shows a recognition of the different types of customers and their unique needs

Get Published - Build a Following

The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.

If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.

                 Learn more about posting on Energy Central »