The Importance of Finding the Right Partner in the Utilities Space: Lessons from the Texas Winter Storm
- May 3, 2021 8:22 pm GMT
It’s no exaggeration to say that the winter storm that struck the state of Texas earlier this year resulted in damage that was unprecedented in scope for the region. The after-effects of this major winter event have been well-reported in media outlets across the country: widespread power outages, leakages and flooding of residences due to frozen pipes bursting, and thousands of Texans slapped with sky-high utility bills on top of this devastating damage to their homes.
As Texans worked with their utility companies amid an ongoing crisis, we were once again reminded that a personalized, human approach to service is an absolutely critical component in our industry. This was something we witnessed firsthand during the storm as our partner, Si Environmental, which provides water services to thousands of customers in the greater Houston area. During the storm, a large portion of their customer base, as high as 35%, experienced leaks in their homes and therefore, extremely large water bills. Water usage is tracked automatically, which in most instances ensures accurate billing for customers. However, when leakages occurred, it caused a spike in potential billing amounts, in some instances by a whopping 10,000%
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.