How Augmented Reality is Transforming the Field Service Environment
- Jun 8, 2018 5:36 pm GMT
This item is part of the Special Issue - 2018-05 - Customer Care, click here for more
Augmented reality is being used to innovate many fields of business, and the technology also has the potential to transform the way field service professionals carry out their work.
Augmented reality (AR) technology has been growing inexorably in popularity ever since the launch of a certain mega-popular mobile game featuring a gaggle of famous Japanese cartoon monsters (that's Pokemon Go, by the way). While early applications of the innovative technology mainly revolved around such gaming and novelty curiosities, AR is also being incorporated into many aspects of industry as well. From retail to hospitality, augmented reality is giving businesses the power to offer unique and innovative experiences to their customers - and the next marketplace set to benefit from this exciting technology is the field service industry.
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