- Dec 7, 2021 9:08 pm GMT
Going digital has become synonymous with customer care. In 2020, 64% of consumers reported that they were unable to get help or solve their problems through customer service. COVID-19 restrictions have forced many companies to make digitalization a priority. The companies who weren’t ready were flooded by customer calls for routine requests. As customers move online they expect more convenience and ease of use? How are utilities expanding CX strategies through AI, ML and IoT? What important role are empathy and personalization playing in customer care?
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