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Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA
Although intended to increase customer engagement, not all chatbots are created equally. Research shows that disappointed buyers abandon conversations in favor of a human representative or just decide to ‘shop’ elsewhere. Are your customer engagement tools helping or hurting your utility?
Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA
Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled Chatbot Experience: How Satisfied Are Enterprise Buyers? The study found that while the majo
Source: insidebigdata.com
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