
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Shared Link
Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA
Although intended to increase customer engagement, not all chatbots are created equally. Research shows that disappointed buyers abandon conversations in favor of a human representative or just decide to ‘shop’ elsewhere. Are your customer engagement tools helping or hurting your utility?
Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers - insideBIGDATA
Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled Chatbot Experience: How Satisfied Are Enterprise Buyers? The study found that while the majo
Discussions
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network® is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Sign in to Participate