This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Nevelyn Black's picture
Writer, Independent

Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Feb 1, 2023
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Although intended to increase customer engagement, not all chatbots are created equally.  Research shows that disappointed buyers abandon conversations in favor of a human representative or just decide to ‘shop’ elsewhere.  Are your customer engagement tools helping or hurting your utility?

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