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CON EDISON CONTINUES FOCUS ON WESTCHESTER IN POST-ISAIAS CUSTOMER RESTORATION

image credit: Courtesy or Con Edison

Con Edison crews remain in the streets of Westchester providing power to customers affected by Storm Isaias, as the company remains on target to meet its goal of restoring service to the vast majority of county customers tonight.

More than 3,800 restoration workers, about 1,800 of whom are Con Edison employees, continue to remove trees and downed wires, repair - and in many instances rebuild - equipment destroyed in the storm. Crews have been working around-the-clock to restore power to customers. An additional 150 workers will join the effort during the day.

Crews also continue to restore scattered outages in New York City, but has gotten the vast majority of city customers affected by the storm back in service.

“We have an army of crews dedicated to the task of safely restoring service to customers affected by the devastating storm,” said Robert Schimmenti, Con Edison’s senior vice president, Electric Operations. “It is our singular focus and will remain so until every customer is back in service.”

Con Edison expects the vast majority of customers in Westchester to be restored by 11 p.m.

The company reports about 19,000 customers currently without service due to the storm. They include about: 15,000 in Westchester, 2,800 in Queens; 650 in the Bronx and 400 in Brooklyn.

Areas with significant numbers of customers remaining out include:

  • In Westchester County: Yonkers, New Rochelle, North Castle, New Castle, Mamaroneck and Greenburgh;
  • In Queens: Ozone Park; South Ozone Park and Woodhaven.

Con Edison has expanded its claims policy so that customers without power for 48 hours can fill out a claims form to request reimbursement for the cost of spoiled food, medication, or perishable commercial merchandise.

Con Edison is making daily outbound calls to its most vulnerable customers – those who rely on emergency equipment for health reasons – to let them know they should take precautions.

While working on the post-Isaias restoration, Con Edison is also preparing for temperatures forecasted to reach the 90s starting today. Heat and humidity increase demand on the electric-delivery system as customers use their air conditioners to stay comfortable.

The company continues to receive reports of downed wires and is sending crews to these locations. Con Edison cautions everyone to stay away from downed wires. Do not assume they are de-energized. They may be live.

Con Edison is also aware that some customers who have power may be experiencing phone or Internet problems. The company advises those customers to call their providers.

Information on outages and restoration times is also available at the Con Edison outage map.

Con Edison personnel practice social distancing to keep everyone safe from the coronavirus. Con Edison is following the U.S. Centers for Disease Control and Prevention guidelines.

The company is in close contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response as needed.

 

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