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Amid investigation, RG&E focusing on adding staff to try to counter customer service issues
Rochester Gas and Electric Corporation is understaffed. Customers are unsatisfied and the utility is under investigation. The utility acknowledges staffing problems and says they're dedicated to fixing the problem. Will an additional 40 billing specialist be enough to resolve customer and billing complaints?
Amid investigation, RG&E focusing on adding staff to try to counter customer service issues
ROCHESTER, N.Y. – State regulators are stepping up their investigation into major customer service and billing issues at RG&E. News10NBC Investigative Reporter Jennifer Lewke spoke exclusively with the president and CEO, Trish Nilsen, of the utility abo
Source: www.whec.com
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