Two Ways to Enhance Productivity Tools for Your Mobile Workforce
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- May 6, 2020 11:38 am GMT
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Since they came into prominence some years ago, productivity tools, like Slack and Microsoft Teams, have become a single modern-day package of amusing watercooler conversations and serious work-related emails.
The COVID-19 crisis has further propelled the popularity of these tools and there is a good chance that they may become part of what is now being referred to as the “new normal” of working life. With most of the world in an enforced pause, this is a good time to evaluate existing features in such tools to optimize process workflows in utilities.
Here are two ways in which IT teams can further extend the capabilities of productivity tools.
Slack and Microsoft Teams are among the most popular and well-known productivity tools. They feature a wide array of integrations with third-party tools. These integrations span various organizational departments, from marketing to project management and customer care. Harnessing these integrations can help organizations build a single window or repository for management of critical projects.
Both softwares also enable custom integrations with tools. An interesting use case integration is outlined in this post. Briefly, British Gas enabled access to critical AWS servers used by its workforce by building a Slack integration that allowed team members from the appropriate channel to request temporary access permission tokens. The transparency of Slack channels ensured transparency to the process.
Incorporating bots in workflows is the next step in integrations. As their name indicates, bots automate repetitive tasks related to project management within productivity tools. These tasks can be as simple as setting reminders for appointments to complex tasks such as event-triggered tasks in other software tools, such as CRM tools, or conversational AI. As an example, utilities can import key metrics from CRM solutions by integrating it with Slack or Microsoft Teams.