As stay-home restrictions ease, utilities should maintain some lockdown strategies
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- Oct 26, 2020 4:19 pm GMTOct 23, 2020 9:29 pm GMT
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When the coronavirus public health crisis took hold, utilities, just like most businesses, had to act fast in order to minimize the lockdown orders' disruptions to services. Like many businesses, utilities found the move to remote work not only enhanced safety through social distancing and isolation, but also resulted in some workflow efficiencies. As communities improve their grasp on the virus and learn to live with it, some things are going back to some semblance of a pre-pandemic normal. Utility workflows likely won't follow suit.
No, the new normal foisted upon us by the pandemic will likely be just that—a new normal. According to a recent report from McKinsey, utility executives have found unexpected benefits from their mobile work strategies. According to McKinsey, almost 75% of surveyed utility CEOs said they would be permanently working from home and they are exploring a permanent, hybrid work-from-home strategy down the ranks of their companies.
Work-from-home isn't the only change utility executives are trying to hold on to in a post-pandemic, the report said.
"Maintaining the accelerated decision-making structures created during the crisis will require taking specific actions, such as segmenting and delegating noncritical decisions and cutting out unnecessary process steps," the report said. "In short, utilities need to change their organizational mindsets—and fast, before there is a drift back to the pre-crisis status quo."