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Mobile Workforce Roundup: Recent Must-Read Posts From Fellow Community Members

image credit: Illustration 117393926 © LagartoFilm | Dreamstime.com

Greetings Mobile Workforce members!

As always, your fellow community members are monitoring what’s happening in the mobile workforce world and keeping you informed. Click through using the links below to read about new cyber vulnerabilities appearing as a result of the COVID-19 pandemic, recent developments around wireless technology, and how remote solutions can help field workers and customers stay healthy. Be sure to like your favorite articles, and remember your comments are always welcome. 

Happy reading from Energy Central Community Manager Karen Marcus.

Remote Work Has Opened New Cyber Vulnerabilities, Survey Finds

By David Wagman, posted on October 9

As David points out in this article, cybersecurity threats to industrial enterprises have increased since the start of the COVID-19 pandemic. One report stated that utilities were ranked among the top five sectors most vulnerable and recommended having a crisis plan that enables secure remote access.

FCC Making More Wireless Spectrum Available to Electric Utilities and Others

By Peter Key, posted on October 5

Image Credit: Photo 90400307 © Jonathan Weiss | Dreamstime.com

Last month, the Federal Communications Commission (FCC) voted to give states the chance to lease spectrum in the 4.9 GHz band to electric utilities, among others. In this post, Peter shares details about how this decision came about and how it can help utilities become more resilient and reliable.

Top 5 Considerations for a Utility Wireless Telecommunications Strategy  

By Matt Acton, posted on October 5

Here, Matt lays out five things to consider when developing strategies and business cases for utility communications networks. They are changes to external obligations, increased bandwidth of technology use cases, reduced unit costs, corporate strategy and priorities, and partnership opportunities.

How You Can Succeed in the Touchless, First Time Fix World as a Field Services Leader

By Alan King, posted on September 21

Image Credit: Purchased from Shutterstock by Dusk Mobile

The need for social distancing has resulted in a new form of customer care known as touchless or zero-touch service to help protect workers and customers. Yet, this type of service isn’t always easy for field workers to provide. In this piece, Alan explains how utilities can support them in doing so.

Remote, Mobile Workforces Are Here to Stay, Report Suggests

By David Wagman, posted on September 21

While remote work has increased during the COVID-19 pandemic, it won’t necessarily stop when the pandemic is over. In this article, David shares data from the International Data Corporation (IDC) stating that the mobile worker population is expected to expand by about 19% over the next four years.

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