Maximizing Mobility’s Potential
- Dec 24, 2019 4:53 pm GMT
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The headlines today tell utility execs to add a sensor to every inch of all of their machines, collect data every nano-second, process it with the latest AI technology, create a report, and deliver the information to all mobile devices. However, automating information collection and analysis does not automatically improve operations. Here are a few tips to make your mobility initiatives a success.
Focus on practical user improvements and not theoretical functionality. Employees are not going to invoke a new solution if they have to walk through three drop-down menus. They will find a faster, simpler way to complete their work. So, involve them in the design of these applications, -- and even ask them to draw the potential new user interfaces. The results will not be noteworthy pieces of art, but they will illustrate how they work and give you more to useful data than answers to a generic survey.
Also, build a feedback loop into the design process and keep it ongoing. Mobility software has a modern DevOps design where new releases are generated much more quickly than in the past. Consequently, utilities can create a Build-Measure-Learn-Redo development process. They build the solution, test it, solicit feedback, and then revamp it as often as necessary. This process is much more efficient and timely than traditional approaches, and not an onerous task given the flexibility available in current mobile solutions.