Improving Mobile Workforce Management
image credit: © Suwin Puengsamrong | Dreamstime.com
- Mar 18, 2021 9:34 pm GMTMar 18, 2021 5:23 pm GMT
- 212 views
Transitioning through the digital-centric changes to come
The last year has been a difficult experience for many with the effects of Covid-19 and the lockdown. Consumers have been on a digital transition, with much greater use of online shopping, food deliveries and teleconferencing. When the pandemic is over, hopefully not long now, it seems likely that many of these trends will continue.
These changes in lifestyle will have an effect on consumer behaviour and utilities should take note of this. This is likely to propel utility sector companies to integrate digital and virtual technologies into their business models. In the near future Artificial Intelligence (AI), Machine Learning (ML) and enterprise analytics are going to be crucial in meeting increased customer expectations of personalization and virtual engagement.