How you can succeed in the Touchless, First Time Fix world as a Field Services Leader
- Sep 21, 2020 11:31 pm GMT
COVID-19 has driven a change in how field service organisations or those functions operate. From customer site visits to assets, the impact is visible and the requirement has had to be addressed. Safety, industry requirements, Government legislation all play a part on top of the pre-existing environment of optimised resources, equipment, and controlled costs.
Social distancing is the new term, taking over from more than a decade of our lives being about social networking. We’re now in the new normal and supporting our field resources to work with this, is front of mind for leaders and business owners.
This introduces the areas of touchless service or zero touch service as it also called.
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