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Augmented Reality/Virtual Reality Poised to Improve Mobile Workforce Service

Increasingly, utilities are equipping their field service techs with mobile devices. With the tools, employees enter information in remote locations more efficiently than traditional methods. On the horizon looms an extension of the technology: teaming it with Augmented Reality/Virtual Reality solutions, which represent a booming market. Worldwide spending on (AR/VR) is forecast to reach $18.8 billion in 2020, an increase of 78.5% over the $10.5 billion spent last year, according to International Data Corporation. The emerging workforce solutions have the potential to improve technician training, providing them with more immersive experience than those now available.  Trouble shooting problems in the field is another area of interest. Rather than sifting through bulky manuals, field techs can use AR/VR to determine why a device is not working. How much interest has your firm shown in this area?

Paul Korzeniowski's picture

Thank Paul for the Post!

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Alan King's picture
Alan King on Jan 15, 2020 5:51 am GMT

Good insights Paul, thanks for sharing. I'd love a link to the International Data Corporation content if you have it?

We have seen success in both areas, including very recently with one of our clients (not one of our projects). Here is an example of how they are using VR: 

Paul Korzeniowski's picture
Paul Korzeniowski on Jan 16, 2020 12:17 pm GMT


A lot of potential in this area. One change with technology advances today, like AR/VR, that is different from those in the past is that they are quite flexible. As a result, companies can adopt them in ways that suit how they operate.

Here you go:


Alan King's picture
Alan King on Jan 18, 2020 2:56 am GMT

Agreed! Thanks for the link also, a really interesting read.

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