Why Utilities Need to Pursue Digital Acceleration
- Jun 4, 2021 9:23 pm GMT
The idea of digital acceleration has become popular across industries as a way to describe how technology can transform the way business is done. For example, manufacturers can use Internet of Things (IoT) devices to track the location and condition of shipments from the time they leave the plant to the time they arrive at customer locations. Through the use of digital beacons, retail establishments can gather detailed customer data, enabling them to provide an enhanced customer experience. And transportation providers can use digital booking systems and apps to offer seamless trip planning and travel.
For utilities, technology can be used to advance many areas of operations, including gathering data for high-level planning, improving infrastructure security, supporting renewables and net-zero goals, and upgrading customer care. Here we explore why utilities should pursue digital acceleration in these areas and more.
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