Utilities & AI: The Time Has Come
- Dec 2, 2019 12:32 pm GMT
This item is part of the AI & Machine Learning in Utilities - Winter 2019/20 SPECIAL ISSUE, click here for more
By Robert Ansah & Mike Smith
Think of an industry that has been humming along for over a century that has arrived at a point where its traditional needs and goals have run right into a massive re-set as to how the industry operates, engages with customers, and meets a myriad of financial and regulatory goals. This industry, of course, is our beloved utility industry, which in a way has been its own worst enemy in that it has provided for a quality of life that is so good that people take it for granted and only think about it when there is a problem.
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