Transforming Utility Self-Service Apps to Maximize Customer Experience: Exclusive Interview with Parmarth Naswa, Program Director at Infosys - [an Energy Central Power Perspectives™ Interview]
- Oct 17, 2019 5:46 pm GMT
Whereas web and mobile apps from utility companies used to be cutting-edge and innovative just for being offered, today these are tools that customers expect from their energy providers. Whether these are used to pay bills, contact a utility representative, track energy usage, or any number of other options, utility self-service has become a mainstay of the industry and a top priority for all stakeholders.
That shift in mentality also means it’s no longer sufficient to just have such applications, but utilities really need to do what they can to make self-service offerings easy to use, highly functional, and value-delivering for customers. These efforts to transform the utility self-service platform are center of the presentation that Parmarth Naswa, Program Director at Infosys, and Kurt Sweetser, Director of IT at Southern California Edison, will be delivering at the upcoming SAP for Utilities Conference. In their presentation, entitled “Transforming Self-Service Apps Along with SAP CR&B Implementation for Maximizing Customer Experience,” Parmarth and Kurt will share their lessons learned on how technology and software solutions have enhanced the capabilities of these apps, how to best adjust customer behavior to take advantage of these offerings and how modern CIS systems like SAP CR&B are taking self-service to the next level.
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