The Need for IT Governance Rises

Utilities are embracing technology in order to streamline business processes and better serve their customers. However, the rise in virtual interactions is opening them up to possible intrusion. As a result, many energy providers need to rethink their IT governance policies, so they stay in line with current guidelines. 

The pandemic created new ways for employees to work and utilities to engage with clients. Virtual interactions replaced many face-to-face meetings.

This change spurred quick adoption of new technologies both on the employee and customer side. Utilities now need to assess how the technology adoption is impacting their technology infrastructure.

Opening Up New Security Holes  

These interactions create potential security holes. Energy producers need to ensure that hackers are not using them to exploit the company’s systems.

Consequently, they must put new checks in place. For instance, auditing the type of systems that employees using when they work at home. Energy producers must ensure that these systems are secure and do not become entryways for outsiders.

Change has come in 2020, like no other year. As a result, utilities need to be cautious and guard against new potential cybersecurity threats. They have moved employees from the office to their homes and need to be sure that the change does not leave their systems vulnerable to intrusion.