Modern Mobility Delivers Increased Productivity, Worker and Customer Satisfaction
- Aug 30, 2021 7:24 pm GMT
One of the biggest challenges today facing Utilities is how to deliver Modern Mobility and a cross-silo “Single Face of Work” to the last mile that enhances field service, worker productivity and customer satisfaction.
Expectations have increased. People now anticipate an “Uber-like” experience. Thus, if an incident occurs such as an outage, incident or pipe/main break, customers expect an immediate, trackable response. Stakeholders -- especially the increased number of Work From Home (WFH) customers --are connected 24/7, so service must happen 24/7. These customers don’t want to call the field center and wait on HOLD; they want an app that allows them to report the incident, and be notified of the repair status in real-time.
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