Lessons from Digital Transformation Leader Organizations
- Oct 15, 2021 2:04 pm GMT
It is clear that companies involved in digital transformations of industry need to be clear on strategy and resources. Without such an impetus, organizations will struggle to implement change. Many utility businesses are not really succeeding in completing the digital transformation. A piecemeal approach is not going to fundamentally re-imagine the business model. Utility companies can also contend with insufficient resources — both financial and workforce — and in our industry, overly complex technology constructed from a patchwork of legacy systems.
Leaders in the field find increased revenue growth and customer outcomes. Firms with advanced digital practices usually see significant gains to KPIs, for example, net value creation and cost savings, and they are also some of the companies most able to ride out the disruption caused by the pandemic in 2020 and move forward with revenue and user bases.
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