How utility companies can leverage AI and RPA to strengthen their enterprise mobility management
- Nov 3, 2020 5:43 pm GMT
Advances in digitalisation now means that utility companies can work smarter, faster and more efficiently than ever before. This also extends to how they manage their mobility devices. However, many companies within the sector are still adopting basic legacy mobile device management (MDM) solutions and strategies to manage thousands of work devices on their networks.
This simply isn’t enough as mobile device failure is still deemed a massive cause for concern amongst field workers with over half of them experiencing at least one mobile device issue per month that inhibits their ability to carry out their job roles. Utility companies often have to manage thousands of mobile devices used by their field workers, and are using MDM solutions to perform the basic tasks of provisioning and updating these mobile devices and associated apps as needed. These MDM solutions, while adequate for making changes, are woefully inadequate for seeing issues in real-time affecting field workers. Since issues in the field can often mean the worker is unable to complete their tasks using their mission-critical mobile device, the industry is yearning for something more effective. Emerging tech such as Artificial Intelligence (AI), and in particular Robotic Process Automation (RPA), is showing particular promise in the field of enterprise mobility. It can help utility companies to do much more than just simple MDM.
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