Digital Transformation for the Utilities - An Overview
- Apr 1, 2020 12:30 pm GMTMar 28, 2020 4:19 am GMT
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Digital transformation is all around us, whether it is depositing a cheque by phone, asking Alexa to turn down lights in a room or smart kitchen devices that sends cooking progress via Bluetooth. Using remote sensors and analytics to capture data and discover valuable insights about customers, assets and suppliers has opened a frontier for new innovative services and approaches to doing business. Broadly placed under the term digitalization this development gives an organization better visibility into their operations and more control over outcomes saving much time and effort while reducing human error and improving the overall customer experience and service quality. Is there a business case for a digital transformation for the utilities that operate vast system of assets and deliver vital services to many customers? As the digital applications are becoming mainstream it is getting vital for the utilities to have a digital strategy to effectively manage the increasingly complex nature of their networks and services.