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Digital Tools Enable Energy Efficiency Departments to Serve Customers

The Covid 19 pandemic dramatically changed how many corporations. In the utility market, energy efficiency programs were hard hit. These high touch deployments were forced to revamp business process. New virtual solutions are emerging as utilities adjust to a world altered by the virus outbreak.


Traditionally, energy efficiency professionals visited customer sites at the start and the end of the process. With restrictions coming because of the pandemic, changes were needed. Virtual site inspections gained traction. Utilities wrote software applications, and homeowners transmitted site data via cameras on their smartphones. Utility employees then determined if there was a possibility of these customers taking part in an energy efficiency program that would reduce their energy consumption.


In some cases, the final step also changed. Energy providers shipped items, like energy efficient showerheads, to customers’ doorsteps. Consumers installed the devices themselves. When needed, contractors walk consumers through installations via video conferencing systems, like Zoom and Facetime. In other cases, the installation was put on hold until the state lifted tight restrictions, so technicians can enter consumers’ premises.


The pandemic has had a significant impact on many businesses. Energy efficiency programs have been one area where a New Normal is emerging, one that relies on digital technology to circumstance measures designed to slow the virus’ spread.

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