Digital and Data Tools for Customer Engagement: Exclusive Interview with Retha Hunsicker and Jassi Arora of Duke Energy and Winners of the Excellence in Customer Service SAP Innovation Award - [an Energy Central Power Perspectives™ Interview]
- Oct 15, 2019 6:36 pm GMT
Among the many transformations in the utility industry that are taking hold in recent years, those that impact the customer’s ability to get the most from their energy providers may just be the most powerful. Customers are able to gain new insights that were never before available and utilities can leverage those same insights to ensure a safe, reliable, and affordable grid for their customers across the region.
Duke Energy is one such utility that is moving forward with great enthusiasm and success towards these digital and data tools for customer engagement via their Customer Connect program. This program consolidates its legacy billing systems into a single customer engagement platform to deliver a universal customer experience, which will simultaneously drive operational efficiency and allow new and consistent insights internally. From the customer-facing side, the platform provides them with the easy, personalized experience they’ve come to expect from service providers.
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.