Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
- May 25, 2023 10:02 am GMT
There is a characteristic of Brazilian associations, companies that provide products, services and solutions, concessionaires, energy traders, that intrigues me - and a lot.
On their websites, there is always a field to establish "contact". You identify yourself, compose a message, and instantly a notice pops up that "we'll get back to you shortly".
But, this return does not happen.
In contrast, last week, I filled out one of these forms, on an American consulting website and the answer came exactly as promised, in less than 24 hours.
Is this the Brazilian way? Take care in aesthetics but not paying attention to what is declared?
When will we learn that respect is an important "condition" to reach and maintain a successful service level?
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