
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Post
Formalities...
Formalities...
There is a characteristic of Brazilian associations, companies that provide products, services and solutions, concessionaires, energy traders, that intrigues me - and a lot.
On their websites, there is always a field to establish "contact". You identify yourself, compose a message, and instantly a notice pops up that "we'll get back to you shortly".
But, this return does not happen.
In contrast, last week, I filled out one of these forms, on an American consulting website and the answer came exactly as promised, in less than 24 hours.
Is this the Brazilian way? Take care in aesthetics but not paying attention to what is declared?
When will we learn that respect is an important "condition" to reach and maintain a successful service level?
Discussions
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network® is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Sign in to Participate