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Rafael Herzberg's picture
Consultant energy affairs, Self employed

Rafael Herzberg - is an independent energy consultant, self-employed (since 2018) based in São Paulo, Brazil * Focus on C level, VPs and upper managers associated to energy related info,...

  • Member since 2003
  • 2,322 items added with 1,346,335 views
  • May 25, 2023


There is a characteristic of Brazilian associations, companies that provide products, services and solutions, concessionaires, energy traders, that intrigues me - and a lot.

On their websites, there is always a field to establish "contact". You identify yourself, compose a message, and instantly a notice pops up that "we'll get back to you shortly".

But, this return does not happen.

In contrast, last week, I filled out one of these forms, on an American consulting website and the answer came exactly as promised, in less than 24 hours.

Is this the Brazilian way? Take care in aesthetics but not paying attention to what is declared?

When will we learn that respect is an important "condition" to reach and maintain a successful service level?



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Thank Rafael for the Post!
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