More than 50% of consumers want to save energy but do not know where to start, according to Bidgely's 'Voice of Your Customer Report: Europe 2019', which polled 1,400 consumers. Also, 45% percent of users are unsure what appliances in the home use the most electricity. Customers are looking for help: 41% would stay with their energy retailer if they received an itemised bills with energy use and cost breakdowns by appliance and activity, and 40% desire alerts that would help them cut usage by changing their behavior. What do you think of the results? What changes are needed in current billing systems to meet consumers' needs?
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