How to Leverage Smart Speakers, AI, and Voice Technology in Customer Service for Utilities
- Nov 27, 2019 1:41 pm GMT
This item is part of the Special Issue - 2019-11 - Artificial Intelligence, click here for more
Highlights from AESP Webinar on How to Leverage Smart Speakers, AI and Voice Technology in Customer Service for Utilities. Speakers Eric Sauve, Speebly.com and David Ricottone, Hydro Ottawa
I appreciate that we don’t all have 40 minutes to spare on an energy lecture, so please allow me to summarize and give you the highlights from a recent webinar hosted by Eric Sauve, CEO of speebly.com, and David Ricottone from Hydro Ottawa.
Both Eric and David specialize in applications, and it’s interesting to hear their insights on what the future of AI and voice technology has to offer. Just like almost every other industry, the energy sector is making strong use of voice technology and AI. In the webinar, we learn about how voice assistants are able to check energy rates and account balances (among other things); this is very important when you consider that more than 44% of people use home assistants such as Google Home or Siri. As you can imagine, a lot of basic phone calls to energy-based phone numbers can easily be answered using AI.
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