Fort Collins Utilities’ Pandemic Response Puts Customers First
- May 22, 2020 7:39 pm GMT
This item is part of the Special Issue - 2020-05 - Customer Care, click here for more
In Fort Collins, Colorado, as in other towns across the U.S., the coronavirus pandemic has brought numerous changes. The normally bustling downtown area packed with shops, restaurants, and bars has been largely inactive for weeks. Traffic congestion throughout the city has been considerably reduced. And grocery shoppers have become accustomed to one-way aisles and mask requirements. The one place that has grown more crowded is the extensive bike path system, where bikers, walkers, and joggers have been going to take advantage of a warm, sunny spring.
Fort Collins Utilities, which provides electric, water, and wastewater services to the city, has shifted its habits as well. Lisa Rosintoski, Deputy Director, Customer Connections at Fort Collins Utilities notes that all the service changes implemented during the pandemic have been made with customer needs in mind. She says, “Our customers are challenged with the pandemic and our goal has been to keep critical services from placing an even greater burden on them. With everything we do, we ask ourselves how it will impact them.”
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