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The sad reality of Brazilian public service

image credit: Rafael Herzberg
Rafael Herzberg's picture
Consultant energy affairs Self employed

Rafael Herzberg- is an independent energy consultant, self-employed (since 2018) based in São Paulo, Brazil* Focus on C level, VPs and upper managers associated to energy related info, analysis...

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  • Apr 13, 2021

The sad reality of Brazilian public service

I live in the city of São Paulo, considered one of the richest and most organized in the country.

I called the division that takes care of public lighting, commanded by the Municipality of São Paulo, to report an unlit lamp in front of the house where I live.

The call center, always very polite and attentive, registered the repair request, informing me that "in 24 hours it would be executed".

3 weeks and 7 follow ups to the same call center afterwards and, always based on the protocols I received, the lamp still remains off.

That is to say, the Municipal taxes paid are costs that do not generate the associated value because the promised service was not performed.


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