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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 73 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 51 posts

Freelance Researcher and Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 38 posts

Consultant energy affairs, Self employed

Mark Wilkinson's picture

Mark — 13 posts

SVP Products, Ibex Digital

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Dominique de Wit, Ph.D.'s picture

Dominique joined 1 day ago

Business Analyst, GridX

Gaurav Chopra's picture

Gaurav joined 2 days ago

Power system engineer, power projects

Geoffrey Jue's picture

Geoffrey joined 3 days ago

Vice President, ENU Sector Head, Wipro

Jamie Harris's picture

Jamie joined 3 days ago

Senior Client Executive, Precisely

KOSTIANTYN PODVYSOTSKYI's picture

KOSTIANTYN joined 3 days ago

Technical Director, AD-Deploy

Vincent Battaglia's picture

Vincent joined 4 days ago

CEO, Renova Energy Corporation

Customer Care Group Member Posts

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Buzzwords, Message Discipline, and Annual Reports: EEC’s Best-Read Content from 2021

Post - Customer Care Group -

Gifts for Energy Communicators: Our Best-Read Content from 2021 We’re winding down another year like no other. Nearly all of our workplaces, if not our lives, continue to be roiled by some aspect of the COVID-19 pandemic. For many readers, their...

Your Utility Shouldn’t Pitch These Story Ideas

Post - Customer Care Group -

Bad story pitches can harm your utility's chances of getting coverage when you actually have something worthwhile to report. Here are a few suggestions on things not to pitch because the media simply won't pay attention.

Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Utility Marketplace Offerings Expand to Meet Customer Demand this Holiday Season

Post - Franklin Energy -

In the last decade, customer purchasing behavior has changed dramatically. When the coronavirus pandemic hit, ordering goods online shifted from a luxury to a necessity, with online retail giants like Amazon posting their most profitable year ever.

When Should Your Utility Ask for a Correction from the Media?

Post - Customer Care Group -

Sometimes the media makes errors in its reporting on your utility. When should you ask for a correction and when should you let it ride? It depends on the error.

Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner
Freelancer

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Customer Care Group Industry News

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