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This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Top Group Members

John Egan's picture

John — 71 posts

President, Egan Energy Communications

Karen Marcus's picture

Karen — 51 posts

Freelance Researcher and Writer, Final Draft Communications, LLC

Rafael Herzberg's picture

Rafael — 36 posts

Consultant energy affairs, Self employed

Ann Hoogenboom's picture

Ann — 13 posts

Formerly Mission and Brand Manager, KSV

mark wilkinson's picture

mark — 13 posts

SVP Products, Ibex Digital

Rob Girvan's picture

Rob — 12 posts

Individual Contributor, self

Newest Members of Group

Francis Rolon's picture

Francis joined 12 hours ago

ZE PowerGroup Inc

Jignesh Thakkar's picture

Jignesh joined 12 hours ago

Practice partner and head of Consulting - Utilities, Americas, Wipro

Olga Bruce's picture

Olga joined 12 hours ago

Associate, Starwood Energy

Ian Peter's picture

Ian joined 12 hours ago

CFO, St. lucia Electricity Services Limited

Guillermo Sabatier's picture

Guillermo joined 12 hours ago

Director of International Services, SOS Intl, an HSI Company

Kevin Persyn's picture

Kevin joined 12 hours ago

IT/SCADA Technician, Pend Oreille PUD

Customer Care Group Member Posts

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Navigating the New Billing and Payment Ecosystem with Choice, Convenience and Control

Post - Customer Care Group -

We can see that utility customers want choices that fit their changing lives, convenience to offset additional hardships, and more control at every touchpoint. Here’s more on each and how billers can deliver.

Your Utility Shouldn’t Overlook Radio When it Comes to Public Relations

Post - Customer Care Group -

When it comes to finding media outlets to cover your utility, radio often gets overlooked in favor of its flashier cousins. But radio is still a force and many outlets are looking for content -- content you can easily provide.

Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner

Member since 2016

Managing Editor of a specialty publication, former public relations practitioner, Freelancer

Customer Care Group Industry News

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