
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
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Work: obligation or honor?
Work: obligation or honor?
This question sounds pathetic. Perhaps even ironic.
In my wanderings through the companies and institutions for which I provide consultancy, the prevailing perception is that each person's work is linked to an obligation. To earn the daily bread!
When I'm hired as a consultant, I feel really honored! To have been chosen! To have the privilege of interacting with the customer.
I think it's great to explore "what it's about" in each client. Discover opportunities. Develop solutions to capture them. Show in a simple way, what are its advantages, disadvantages and associated risks so that the customer can make a well informed decision.
And so, in this context, I realize that the relationship with the client develops in an environment of collaboration, aiming at the search for excellent results in which the spirit of camaraderie prevails even if conflicts arise and need to be resolved!
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