This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Nevelyn Black's picture
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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
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  • Aug 31, 2022
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Are you meeting the needs of the new generation of customers?  Today’s customer expects hyper-personalization based on behavioral and real-time data.  Millennials have always had access to technology and therefore expect your utility to take full advantage of AI-driven services.  What tools has your utility implemented to improve your customer's experience?

 

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