The Value of Online Marketplaces During COVID-19
- Nov 17, 2020 10:36 pm GMT
Today’s consumers increasingly rely on technology in their day-today lives. According to the video interviews from the Smart Energy Consumer Collaborative’s “Modern Customer Engagement Journey” research, consumers across the board are interested in engaging with smart energy technologies to meet their personal energy goals.
In addition, we know that consumers today are looking to Amazon, Lyft, Southwest, Apple and other companies as the standards of customer experience that they expect from their electricity providers. These factors have led many customer-centric electricity providers to launch online marketplaces where customers can purchase energy-efficient and smart home products – often with a discount or rebate included.
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