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Utility Customers in Need - Connecting Customers with Financial Assistance during these challenging times
Consider this... Will it be easier for utilities to disconnect/reconnect customers for non-payment/payment or would it be better to help connect customers in need with funding/assistance? We think the latter! Expending effort on disconnects/reconnects can be costly not only from an operations perspective but also from a Customer Satisfaction perspective. As we make strides to return to our new normal, where can customers go for further assistance? The Low Income Home Energy Assistance Program (LIHEAP) offers support in all 50 states as well as U.S. territories. Learn more: https://www.acf.hhs.gov/ocs/liheap-state-and-territory-contact-listing Utility leaders that help their customers navigate this will be greatly appreciated for their efforts.
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