Should the penalty imposed on Central Maine Power be lifted? The utility was penalized in January 2020 for its mishandling of billing, metering and customer service. “The Company has not demonstrated that its customer service in the areas of call center operations and billing functions has returned to reasonable and adequate levels," the Public Advocate wrote. As the largest single financial penalty issued by the PUC against a utility, has CMP paid the price in full or should more be done to improve their customer service?
