Part of EnergyBiz® Network »
Customer Care Group
This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers.
Shared Link
Utility Commission staff recommends lifting customer service penalty against CMP
Should the penalty imposed on Central Maine Power be lifted? The utility was penalized in January 2020 for its mishandling of billing, metering and customer service. “The Company has not demonstrated that its customer service in the areas of call center operations and billing functions has returned to reasonable and adequate levels," the Public Advocate wrote. As the largest single financial penalty issued by the PUC against a utility, has CMP paid the price in full or should more be done to improve their customer service?
Utility Commission staff recommends lifting customer service penalty against CMP
AUGUSTA (WGME) -- A new filing by staff at the Maine Public Utilities Commission recommends a penalty imposed on Central Maine Power, related to its handling of billing and metering issues, be lifted. The penalty, which cut CMP's earning by $10 million o
Source: wgme.com
Thank Nevelyn for the Post!
Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.
More posts from this member
- GRU expands eligibility for energy efficiency benefits with pandemic relief funding
- Key Ecommerce Trends That Can Take Your Business to the Next Level
- Grid operators warn of electricity shortage amid switch to renewables: Report
- Workers are suing their bosses to get their work-from-home costs reimbursed
Discussions
Spell checking: Press the CTRL or COMMAND key then click on the underlined misspelled word.
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Your access to Member Features is limited.
Sign in to Participate