Connecticut utilities are facing a battle now from legislators who want to mandate outage fixes within three days, as well as customer rebates to customers after large outages. Utilities are responding that such measures would drive up rates for all households because of increased staffing requirements. As they should, utilities are vigorously opposing these proposals, which seem unreasonable on the face -- how can you guarantee when service is returned, as each storm damage event presents its own issues and challenges. A strong PR campaign is a must to counterbalance grandstanding legislators.
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