This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Andy Gotlieb's picture
Managing Editor of a specialty publication, former public relations practitioner Freelancer

I hold 32 years of experience in communications, mostly in journalism, with a decade in public relations, too. The first 17 years were spent in print journalism, where I covered, at various...

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  • May 11, 2018 5:44 am GMT
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This item is part of the Special Issue - 2018-05 - Customer Care, click here for more

Defnding your turf is always important, and the Utilities Technology Council is doing its share. Regulatory encroachment is always going to be an issue, so staying proactive on new potential limitations is usually worth the time and effort. A nice second step for the council is to maybe conduct a PR campaign to educate the mainstream media on why utilities need private wireless networks is in order.

Andy Gotlieb's picture
Thank Andy for the Post!
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