- Mar 31, 2020 6:01 pm GMT
525,600. There are 525,600 minutes in a year. Residential customers think about their utility for approximately nine minutes each year on average. How can utilities compete for a little more time with customers? Or more importantly, how can you be sure your spending that time wisely? Customer engagement is key. Utilities must provide customers in both the residential and commercial sectors with easy-to-understand, actionable insights to improve satisfaction and participation in utility programs. How are you improving the customer experience? Think fast, time is ticking.
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