This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

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Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
  • 806 items added with 466,961 views
  • Mar 31, 2020
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525,600.  There are 525,600 minutes in a year.  Residential customers think about their utility for approximately nine minutes each year on average. How can utilities compete for a little more time with customers?  Or more importantly, how can you be sure your spending that time wisely?  Customer engagement is key. Utilities must provide customers in both the residential and commercial sectors with easy-to-understand, actionable insights to improve satisfaction and participation in utility programs.   How are you improving the customer experience?  Think fast, time is ticking.

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