This special interest group is where customer care professionals share tactics on how utilities are improving interactions with their customers. 

Nevelyn Black's picture
Writer Independent

Nevelyn Black is an independent writer with a background in broadcast and a keen interest in renewable energy.  In the last few years, she transitioned from celebrity interviews and film shoots...

  • Member since 2017
  • 806 items added with 466,961 views
  • Mar 31, 2020

525,600.  There are 525,600 minutes in a year.  Residential customers think about their utility for approximately nine minutes each year on average. How can utilities compete for a little more time with customers?  Or more importantly, how can you be sure your spending that time wisely?  Customer engagement is key. Utilities must provide customers in both the residential and commercial sectors with easy-to-understand, actionable insights to improve satisfaction and participation in utility programs.   How are you improving the customer experience?  Think fast, time is ticking.

Nevelyn Black's picture
Thank Nevelyn for the Post!
Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.
More posts from this member
Spell checking: Press the CTRL or COMMAND key then click on the underlined misspelled word.

No discussions yet. Start a discussion below.

Get Published - Build a Following

The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.

If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.

                 Learn more about posting on Energy Central »