Utilities can’t afford to overlook these customer satisfaction areas
- Apr 4, 2019 6:43 pm GMT
This item is part of the Special Issue - 2019-05 - Customer Care, click here for more
The energy utilities sector has seen better days.
According to the American Customer Satisfaction Index’s (ACSI) most recent Energy Utilities Report, the sector experienced a major downturn in customer satisfaction, dropping 2.7% to an ACSI score of 73.2 (100-point scale).
Each of the sector’s three categories – cooperative utilities, municipal utilities, and investor-owned utilities – suffered the same fate, with cooperative falling 2.6% to 75 and both municipal and investor-owned spiraling 2.7% to a mark of 73.
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.