- Apr 8, 2020 4:42 pm GMT
From service disconnection suspensions to tips on how to lower their bill, utilities have been supporting customers through this difficult time. But significant improvements in phone and digital service are making it easier for customers and the Cogent Syndicated Customer Effort Index is taking notice. How is your utility prioritizing community needs and managing customer expectations? Chris Oberle, senior vice president at analyst firm Escalent said, “Top-scoring utilities on customer effort have developed easy processes across their critical customer experience touchpoints.”
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